Shipments
Destinations
We ship worldwide from Spain.
Shipping method
Depending on their volume, books are sent either in a high-quality envelope lined with bubble wrap or in a special cardboard package for books.
Standard shipping with the national postal company of Spain “Sociedad Estatal de Correos y Telégrafos, S.A.” The service is standard postal package and the item will arrive at your home. It has a tracking number.
This shipping method is very effective. It is the one that we use regularly in all our sales platforms for many years and we have very good experience.
The delivery time varies depending on the country of destination, the postal code, times of special increase in activity and, rarely, for reasons of force majeure (pandemics, floods, eruptions, earthquakes…).
For national shipments, delivery times are between 3 and 8 days and in the case of international shipments between 8 and 40 days.
Handlind deadlines
Normally, your package will be shipped out within 2 business days after your payment is cleared. If you purchase an item while we are at an international mineral show, we will contact you to establish the new deadlines.
Returns
For copyright reasons, books cannot be returned.
An exception is the case in which the books have arrived clearly damaged. In which case Agatesandjaspers will send you a new copy. To do this, contact marcocamposvenuti@hotmail.com as soon as possible to explain what happened and attach a photo of the damaged book. Important, take the photo before opening the package. Books will not be refunded after opening the package.
If you have any questions, feel free to contact me. I will solve it as soon as possible.